TRAVEL AGENTS FEEDBACK -2014 & 2015
Over the hill travel
Hi Karine and Edwige,
I had a brief check in text with Mrs X this morning. And both of us want to tell you how grateful we are for helping the family put the trip together. Yes, there were a couple glitches (that you had no control over!) but you had alternatives that they thoroughly enjoyed. I imagine that you were very busy last week with the floodings and you took the time to take care of each client. I find that very commendable. I have already posted a recommendation to our agency to use your company for their France tours.
This was a special trip for a special family and with the parent's age and health concerns, I was a little nervous! But it all worked out and they had a wonderful "trip of a lifetime".
Hi Edwige…..received mail from Mrs X today.
They had a wonderful time in Paris and especially enjoyed Normandy. She tells me your Guide was exceptional and they did not expect so much. She also appreciated the last minute arrangements Karin set up for them in Paris.
She says, all was perfect in Paris! This is good coming from people who were very, very anxious about everything!
Thank you, Edwige! You never cease to amaze me. Only wish, we can get more people to Paris.
Preferred Travel of Naples
I wanted to share a bit of Mr X recent email to us with you regarding their trip:
I want to give you my sincerest thanks for planning and handling the extra stress of the passport chaos for everything on our Paris trip.
It was beyond compare. Everything was excellent in every way. For 12 people(family members aged 14 to 84) to be traveling can be hard and with my lack of time to pay proper attention to the itinerary and travel plans could have turned into a disaster in many ways.But your planning and attention to detail made it wonderful. I did not have to worry about a thing before during and afterThe restaurants wonderful.
The itinerary wonderful
The guides AMAZING!
I don’t know how to thank you.
Travel Destinations Inc.
I just heard from the group and they had a wonderful time. It was the highlight of their whole cruise. They praised the guide, this is what they had to say:"The Normandy excursion was amazing!! Our tour guide was personable, very knowledgable and a joy to spend the day with. "Thank you for all your work and assistance with this. I hope to work with you in the future. Felice
Thanks for your help.. another great trip, see below :
"AMAZING! We had such a wonderful time. Thank you again for all your help with the arrangements. The Bel Ami Hotel was super swanky and the staff couldn't have been nicer. And our tour guide, Christine, for those first two days in Paris was great, too!
Thanks again for all your help. Can't wait for the next trip!! "
It has been a pleasure working with We Travel France as well and especially your personal touch.I am a Signature Travel Member and will take every opportunity to recommend your services to my colleagues. The X had a wonderful time in Paris and sent me several pictures. They were most impressed with Erell. Their exact words “beautiful young lady”. Also, had a perfect day at Versailles with Thibaut. They had nothing but praises for their time in Paris. Thank you so much for all your help. I depend so much on my Destination Specialists in various countries and you will always be my “go to” supplier in France.
They were “over the moon” with everything – t– thank you as always for being so attentive – you are my only France agent you are the best I would not think of working with anyone else – you have the great team!
Karine, here are client’s comments below…they loved their time in Paris! Thanks so much…
We had a fabulous time! The girls were over the top happy with their experience. We loved meeting up with them and we all had a great time together - we all have lots of fun stories to tell!
Couple of notes:
1. The driver I had who picked me up from the airport and then back to the airport (he was the same) was fabulous - I highly recommend him.
2. The tour guide for Versailles was also equally great. He has a true passion for history. I would book him for a champagne tour or Normandy next time (he has a lot of experience in those areas).
3. The tour guide for the Louvre was also quite good for museums and I would book her for any in-town tour. I would not book her for a day long tour - not as talkative or personal. But, again I would book her for a museum - she was perfect for that.
ACCENT ON TRAVEL
Hi Edwige! I wanted to tell you that the driver was ‘THE BEST’ that I have ever had in France! He was professional AND friendly and spoke enough English to make everyone feel glad and safe that he was our driver. Good job! Annette
I wanted you to know my husband and I enjoyed the 3 tours I booked with you: Paris Evening Illumination Tour, Versailles and Giverny and D’Orsay Museum tour. Each of the guides was knowledgeable and friendly and enriched our time in Paris. Please extend our sincere thank you to each of them. I know I can recommend you and my clients will have the same wonderful experiences. Pearl
Hi Edwige, I saw Mrs X and she RAVED about everything and couldn't have been more pleased with everything!!! She is referring me to all her friends!!
You are the BEST I have ever worked with in 35 years!!!!!!
Thank you, thank you! - See below Mr Comments - Cynthia
"Most wonderful dinner of our lives tonight at Le Meurice - Alan Ducasse! The drive around Paris afterword was icing on the cake!"
Hi Edwige,I wanted to let you know that my clients, Steve and Cynthia loved the Grand Hotel du Palais Royal and got a wonderful upgrade on their last 2 nights! Thank you for your great connection and I look forward to working with you again!! Marci Goode
I just want to tell you again how much I appreciate your hard work and diligence and expertise.
Mrs X is VERY HAPPY client ! That was a complete program of transfers, walking, drivers, train, hotel etc…. WOW !!
Many thanks again for all you do,
I talked to my client today and they had a WONDERFUL vacation. They were very impressed by your guides and hotels, actually all of it. They said it was a trip of a lifetime.
Thank you so much for your help and your services. I will be using you soon for new clients.
I want to thank you for the beautiful itinerary you sent for Mr and Mrs X. We appreciate all the extra information and it being so nicely done. It really is first class and the clients were very pleased. (me too!).
Please see the comments below on the services from We Travel France!
I apologize, I should have emailed you when we returned from our trip to tell you how wonderful the guides were that you arranged for us.They "made" our Paris trip ! Our guide in Paris had a masters degree in Art History and was amazing and indispensable in the Louvre . The Normandy trip was excellent. We were in a group of 8. Our lunch was the best meal of the entire trip. We ate at a beautiful Inn (Ferme de la Ranconniere) and they served us a 6 course French meal . That was totally unexpected. I would love to go back and stay at the inn and explore Normandy more.
FIRST CONNEXION TRAVEL
Hi Edwige and Karine,
See below from Mr X. Thank you for your professionalism, it has been a pleasure working with you. I hope to send you more in the future
Just a brief email to let you know that we arrived home on sunday evening and our family had the best vacation of our lives.....truly a memorable experience. Thank you for all your help and our driver/guide Sarah was very good/professional and knowledgeable. Best of all - I was able to relax and enjoy the Normandy and Loire Valley !!!
PREFERRED TRAVEL OF NAPLES
I heard a wonderful report from T. yesterday.! He said the Paris guide was outstanding – so knowledgeable, historian. Crayere was the best ever hotel! Liked the tour of the champagne place that was private with 7th generation running the place.
Liked Francois the guide on the drive to St Tropez who took them to a restaurant with the #1 French chef female.
Thank you so much for the great job you and We Travel did for us. Our office is so happy working with you!
Dear Edwige and Karine,
I just wanted to send a quick, but big “THANK YOU”!! I really appreciate your partnership. My life has been so much better since I have started using you exclusively from my France bookings.
I had a great phone visit with the X and yes… they had a great time and raved about your guides, drivers and their tours. She did say she kept falling asleep the first day but they could not check into the hotel anyway so we planned to just keep moving them around.
They LOVED their window seat at the Eiffel tower so my thanks to you for your help in requesting that special celebration!! The rest of the trip went well too so they are HAPPY clients! Yeah! Always our goal!! Thanks Edwige for all your assistance.
SANDERS TRAVEL CENTRE
Edwige, I spoke to Mrs H today and they said their driver (D. I believe) was super and their tour/guide to the Bayeux Tapestries was fabulous! THANK YOU AGAIN for making me look good! YOU ARE my go to person for FRANCE!!! J .. and trust many Sanders agents have called upon you!
MERCI/ MERCI!!! carol
Bonjour Edwige- Thank you very much! I just received an email from Mrs. Wk(copied below). I thought you would like to hear her comments about the services provided by We Travel France. M/M W are probably the agency’s most important clients and I’m so happy that they were well taken care of. Also, Karine is wonderful! She is so patient and helpful. I look forward to using We Travel France for all of my FIT France bookings! Merci! Kim
How to adequately say thanks??? The trip was busy, fun and ran exceptionally smooth The gentlemen meeting us at the airports, train stations, etc., were a godsend. The unfortunate part is that I cannot remember their names to them pass on to you in case you may want to use them in the future. We highly recommend their services. Managing far too many bags and finding one's way around confusing airports and train stations is always challenging. Thank you, thank you, for arranging this service for us.
The Rugby game was exciting, although the US team lost! They were unaware they were playing the French National team who had played together since birth!!! The US team had just been gathered together from all over the US so it was no surprise we lost. Lots of fun though and a great experience for all.
Our drivers were all well informed and delightful to be around. We really liked Francois and were with him the longest. Also, he had lived in the Bay area before so it was fun discussing mutual places and his English was amazingly good.
Hi ladies, thought I would share the below comments with you .Thank you for making us look like rock stars once again !!
Paris was fabulous! Thanks for all of your help planning what turned out to be an amazing time.
Chauffeur – he was incredible and spoiled us so well that we want him to relocate to Connecticut so he can drive us to the grocery store, dinner, etc.. Please let his employer know he was affable, knowledgeable and a true professional.
Cachemire (Yacht) – like being on an episode of Lifestyles of the Rich and Famous. What a way to start the trip – it was definitely a high point. The staff was outstanding and the food was one of the 2 best meals we had all week (Jules Verne was the other). It is hard to beat Paris by night cruising the Seine. For clients looking to do something a bit more exclusive and luxe, this definitely fits the bill.
Jules Verne (Eiffel Tower) – Alain Ducasse earned his reputation for a reason and lunch here (with a breathtaking view) bolsters
Our guide for the Louvre, Orsay and Rodin, Joelle, was wonderful and terrifically knowledgeable. Our guide for Versailles, Anne Marie, was also quite good, striking a balance between overview and historic details
Our Private CHEf – an utterly delightful way to spend 4 hours. The chef guided us through his local market where we devised a menu and picked out our ingredients. We returned to his atelier and helped prepare a delicious lunch. He was engaging, gracious and a pretty good cook. Ours was a simple lunch, but I know he can prepare more elaborate meals so if this is something any of your clients are interested in doing – The Chef gets our unhesitating endorsement.
TRAVIZON - SHEILA McCLEERY
They are so very happy this all was a great trip. the children loved Erell and had a great experience. she called to say how great the trip was and the children did not want to come home! Thank you for a terrific job and I plan on lauding your expertise. If I go to Las Vegas this fall I hope to meet you!
VALERIE WILSON TRAVEL
Mrs. B just called me and talked for 1 hour about her fabulous trip that you arranged for she and her husband. Can't say enough about their Guide. She could talk forever about him. They LOVED the Chateaux--heavenly. So I want to thank you for your knowledge and expertise. I wish I could clone you in Italy.
UNIQUE TRAVEl OF PALM BEACH
Thank you, thank you for helping my guests have the most wonderful time in Paris……they loved their guides and were so impressed with their knowledge (especially Anne Marie and her knowledge of the art). Their guide for Marais even suggested a beautiful Jewish synagogue and they saw a wedding!!
I thank you so much and can’t wait until I have more guests for France!
VALERIE WILSTON TRAVEL
We had a fantastic time. Everything was perfect. The tour guide and driver to Versailles were fabulous and really enhanced our experience. The tour guide in particular was hugely patient with our children and he dramatized the history of Versaillles in such a way that it became one of the many highlights of our trip.
BUTTERFIELD & ROBINSON
Here is the feedback I received from Mr. C. —a big THANK YOU for all your hard work!! It sounds like it was a perfect trip!
“As we sit on the train headed to Paris on our last official day in France, I wanted to take a moment to send you a note complimenting you for arranging and coordinating a lovely holiday for my wife and I. I was very impressed with the attention to detail for the complete itinerary-even down to arranging for B. and her helper to meet us at the train station to assist us with our luggage and help us get on the correct train, and more importantly, the correct car. The perfection of detail reminded me of a fine watch, carefully "ticking" off the minutes.”
VALERIE WILSON TRAVEL
I hope you had a wonderful weekend. I came into the office to find this wonderful email, please take some time to read it!I cannot thank you enough for all of your assistance- a true testimony to how AMAZING you are, the people you know, the dinners and theater ticketsyou pulled off... everything. Please also thank Celine for me and foreveryone. All my best and until the next trip
FROSCH - Susan Reder
You Hit a Home Run : we are back from the wonderful trip you planned for us and we couldn't be happier. you and the team did a wonderful job. the hotels were top notch and our normandy guide was excellent
This family arrived back home this past weekend and I had a chance yesterday to see how their trip went. Mr. M had high praises for the guide and services you arranged. He said they were able to see everything they wanted to see very efficiently, the timing was perfect and the guide was very knowledgeable and nice to be with. I appreciate you taking such good care of my VIP clients!
VALERIE WILSON TRAVEL
yes… thank you all and I also wish I can send them and all our clients only to Paris to work with Carole and Edwige forever !!!!!!!!! I so much appreciated all your wonderful personal time.
FROSCH - Rachel Epstein
First day back in the office from my trip to Europe, and wanted to express my sincere thanks and gratitude for the wonderful day my family and I spent in Nice & St. Paul de Vence with Danielle. She is a wonderful guide. Enthusiastic, kind, generous of information and time, flexible, and just a lovely person.So again, thank you so much for providing her and Jean Claude the driver, for a fabulous day in France!š Merci, merci.
GATEWAY TRAVEL - Nancy MacLeod
Bonjour Edwige and Karine! Great news on the Louvre tour; the children loved it! Best of all the parents loved the guide and watching Seth and Abby. Thank you for Kelly, a great guide.
TTI Canada - Ingrid Lobo
I just wanted to let you know that the family thoroughly enjoyed the tour and were impressed with the guide. This is a quite a compliment coming from Mr. R….to put it bluntly, the man is quite brilliant and has an incredible brain for information.Again, thank you for your help and will definitely keep We Travel France in mind for future client trips to France.
FROSCH - Berta Aizen
It's Cindy. Let me start by saying the trip was fantastic! It exceeded our expectations and the two times I called the office they were great. Our tour guides were wonderful and a fun surprise for me, after I reread the itinerary for Cannes, I realized that st. Paul de Vance was the very first place I visited 15 years ago on my first trip to Europe. Being in that area was like walking down memory lane. I had actually done the itinerary with John. Funny!